FAQS
How do I join the program?
Become a member by creating an account with Fireworks mobile apps on the App Store and Google Play.
What is the Together Card?
The Together Card is a Membership and Rewards programme operated by Together (K.L.) Department Store Sdn Bhd (Together ). With the Together Card, you earn points when you shop at Together , redeem gifts with your Points, enjoy discounted prices and promotions and stay updated with the latest promotions.
What is the Together Card?
The Together Card is a Membership and Rewards programme operated by Together (K.L.) Department Store Sdn Bhd (Together ). With the Together Card, you earn points when you shop at Together , redeem gifts with your Points, enjoy discounted prices and promotions and stay updated with the latest promotions.
Is there a fee when applying for the Together Card?
Together Card membership is complimentary for Five (5) years. Renewal is automatic upon a minimum spend of RM1,250 within the 5-year membership tenure.
What are the membership tiers?
There are 4 main tiers - Classic, Silver, Gold and Diamond.Guest can be upgraded to higher tier member by purchasing Fireworks product or service.
Can I apply for a Supplementary card?
Yes. Every Principal membership entitles you to five complimentary Supplementary cards.
What are the methods of identification for members?
The methods of member identification are:
How do I earn Points?
Every RM1 spent at Together earns you 1 Point except for supermarket purchases which earn you 1 Point for every RM2 spent.
There will be special promotions from time to time that offer more points per RM1 spent. Be sure to keep a lookout for them.
Point accumulation is not applicable to purchases at Customer Service Centre, non-participating counters/brands/outlets/eateries/food court, delivery charges, repairs and service charges.
Can I still collect Points if I have lost or did not bring my SOGO Card?
No. You are required to present your Together Card prior to any payment to collect your Points. Backdated receipts are not valid. Please have your lost card replaced prior to any purchase.
How can I check my Points balance?
You can check your points balance via mySOGO App or request for an e-statement via your online member account or email to scard.sogo.com.my. You can also check with our Customer Service representative at our Customer Service Centre, call our Customer Service toll-free line at 1300-88-SOGO (7646) or WhatsApp 012 950 7646.
How will my Points expire?
Each Point will expire after 24 months from the month it was earned.
How do I sign up?
You can apply by submitting your Application Form at Customer Service Centre or via mySOGO App by logging in to https://scard.sogo.com.my. For further assistance, email to: scard.sogo.com.my or call Customer Service at 1300-88-SOGO (7646).
Can I exchange my Points for cash?
No. Points are not exchangeable for cash. We have a reward option of Rebate Coupons redeemable against purchases at any department in SOGO.
Can a Supplementary cardholder make redemption?
No. Only Principal cardholders are entitled to redeem.
How do I make redemption?
Come to our Customer Service Centre or call our Customer Service at 1300-88-SOGO (7646). You are required to produce your Identification Card for verification. Online redemption via your member web page account is also available and subject to the 'Terms of Use' as stated in this site.
The redemption gift I want is out of stock, what can I do?
If a particular redemption gift is currently out of stock, we can reserve the item for you and notify you when it is ready for collection.
Can I reserve a redemption item if I don't have sufficient points to redeem it?
Please also note that Reward items are available on a 'while stocks last' and 'first-come-first served' basis. You may register the said item in your Member Web Page under 'Alert List' whereby notification will be sent to your email once you have sufficient points for redemption.
Can I collect Points at participating external merchants?
No. Points are only earned for purchases at Together .
Do Principal and Supplementary cards share the same Points?
Yes. Points earned by the Principal and Supplementary card are accumulated in a single account.
Who is eligible to register for Fireworks membership?
All residents of Malaysia and foreigners, aged 18 years old and above are eligible to register. Company, association, clubs or other entities are not eligible to join as a member.
What can I redeem?
We have a wide variety of Rewards including Together cash vouchers and gift items redeemable with specified number of Points. You can view the Reward selections here.
What is Fireworks?
Fireworks is a free membership program designed to reward its customers with loyalty points for purchases made at Fireworks outlets. It is also developed to provide convenience to members such as rewards in digital format i.e. e-vouchers and e-coupons for well keeping in apps. Features such as My Jewel Box helps organise your jewellery purchased at Fireworks
